Orders will be shipped in 1-3 business days unless otherwise noted. We ship through USPS and they typically deliver in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Please allow up to four weeks for your order to arrive after shipping. Customs departments do have the right to hold items. Also, we do not pay for anything to be released from customs to you. Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Please note, if you choose not to pay duties on import and return your package to us, you will not be issued with a refund when the package is received by us - you will be issued store credit for the value of the products purchased only, less any shipping paid.
We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out so please email us right away to cancel your order at hello@nakedsoulbeauty.
Please contact us if you have any issues with your order so that we can make it right. We value your support and will always try to resolve it as quickly as possible.
Please remember our products are handcrafted and 100% natural so can have variations from batch to batch (slight changes in color or aroma for example). If a product arrives broken or damaged, please contact us and we will happily replace any damaged items. In the unlikely event of lost or stolen packages, we are unfortunately unable to issue a refund.
REFUNDS + EXCHANGES
Your happiness is our top priority! Please contact firstname.lastname@example.org to return or exchange your order within 30 days of purchase. Bottles must be 50% filled. After testing the contents of the bottles your payment will be refunded. Please try our Sample Set to help prevent returns.However, we do not offer returns/refunds on our Sample Sets. We do not offer returns on any orders placed through our retailers. We offer paid shipping returns however we do not refund any paid shipping fees as they are paid directly to USPS.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Amazon Pay, and PayPal. Sales tax is applied on orders shipped within California State at the local tax rate.